Frequently Asked Questions

Buying Wine
How does it work to buy online?
    1. Browse our extensive range of fine wines and spirits.
    2. Add to your cart.
    3. Complete checkout by adding invoicing and delivery details.
    4. Settle the order.
    5. Your order will be delivered, stored or released for collection according to your requirements.
What do the different statuses (In-Bond, Duty Paid and En Primeur) mean?

In Bond wines have had no UK Duty or VAT paid on them. If In Bond wines are purchased for storage in a bonded warehouses or for export – no UK Duty or VAT will be payable. If In Bond wines are purchased for delivery to a UK address – UK Duty and VAT is required to be paid before any the delivery can take place.

Duty Paid wines have been removed from the Bond and cannot subsequently be returned to the Bond. Meaning that if you purchase a Duty Paid wine, VAT will be payable. However the UK Duty has already been paid on the stock so there will be no additional duty charged.

En Primeur wines can only be offered and purchased In Bond whilst the wines are still in barrel. En Primeur wines will be shipped and imported in due course and upon arrival in the UK can either be stored in your Brunswick reserves, delivered to the bonded warehouse of your choosing or delivered directly to you. When you do decide to take delivery of En Primeur wines to a UK address, UK Duty and VAT at the current rates will become payable.

What are the different types of wines availability?

The wines showing Immediately Available are available for immediate delivery, transfer or collection.

The wines showing Future Arrival are not yet available for delivery. Please refer to the indicated ETA.

Our Logistics team will get in touch as soon as the wines become physical with us and will arrange to deliver, store or transfer the wines as per your instructions.

What payments methods do we accept?

Ideally please kindly make payment by bank transfer. You can find out bank details on the invoices.

We accept all major credit cards: Visa, Mastercard, Maestro & American Express. As well as Google Pay, Apple Pay and WeChat.

If you would like to make a payment in Pound Sterling our bank account details are:

National Westminster Bank, Town Hall, 103 Church Road, Hove BN3 2BF, UK

Account Name: Brunswick Fine Wines and Spirits Ltd

Sort Code: 53-61-02, SWIFT: NWBKGB2L

GBP: A/C No. 60264284 – IBAN: GB95NWBK53610260264284

Please kindly quote your account number or an order reference.

Is there a minimum order?

There is no minimum order.

Can I order without an account?

As a new customer you can absolutely place an order on our website. An account will automatically be created for you at checkout.

How do I create an account?

Once your first order is placed an account will automatically be created for you. You can login using the Sign In tab and review your online/offline orders as well your customer reserves.

Who should I contact if I have an invoice query?

Please kindly contact our Accounts Team on accounts@brunswickfinewines.com or call +44 (0) 1273 054 690.

How can I amend / cancel my order/delivery?

Please contact us as soon as possible on +44 (0) 1273 054 690.

I have a problem with my delivery?

Please contact us immediately on +44 (0) 1273 054 690 if you have an issue with your delivery.

I Would Like To Sell My Wine – Can You Help Me?

We are always on the lookout for new stocks of cared for and correctly cellared fine wine and spirits.

If you are a private collector and wish to sell your surplus wine or spirits, we can either find you a buyer or we can purchase it outright.

If you’re interested in selling your wines or you would like further information, please do get in touch. You can also visit our Sell Your Wine page for more information on our broking and outright purchases terms.

Delivery
Can I collect my wine myself?

We offer a free click and collect service from our Shop located in Brighton. See our Click and Collect page for more information. Wines will typically be ready to collect within 2 days.

Can I arrange for my own transporter to collect?

For customers wanting to export wines outside the UK using their own transporter, we can arrange to prepare your orders to be collected by the freight transporter of your choice. You would be responsible and liable for the wines from the moment the wines are collected by your forwarded.

Do you deliver abroad?

We run weekly deliveries to Hong-Kong by air. Charges are GBP 48.00 per case of 12 / 9L (GBP 24.00 per case of 6 / 4.5L).

We also use a select number of specialised international shippers for delivery to other countries. You can either contact them directly for a quote or we can liaise with them on your behalf (please note all our wines are sold “ex cellars” unless otherwise agreed).

Davies Turner

https://www.daviesturner.com/
Tel: +44 (0) 1753 680828
Email: PaulSmith@daviesturner.co.uk

Connoisseur International Wines

https://www.cid.uk.com/
Tel: +44 (0) 1895 438822
Email: wine@cid.uk.com

Seabrook Export Services Ltd

http://www.seabrookexports.com/
Tel: +44 (0)203 288 2980
Email: wyatt@seabrookexports.com

Which countries do you ship to?

We ship to the following countries:

    • Australia
    • Austria
    • Belgium
    • Denmark
    • Germany
    • Hong Kong
    • Japan (maximum of 6 bottle order)
    • Luxembourg
    • Malta
    • Netherlands
    • Singapore
    • South Africa
    • South Korea (maximum of 6 bottle order)
    • Switzerland
    • Taiwan (spirits only, maximum of 6 bottle order)
    • United Kingdom
    • United States

Unfortunately if your country of delivery is not recorded in the above list, it means delivery is currently not available for this country. Our apologies, we are constantly reviewing the situation. Please do not hesitate to contact us with any questions.

All export orders will be charged the excluding UK Duty and VAT price and the delivery fee. Please note there will be additional charges incurred prior to delivery – the shipment will be liable to local duties, taxes and customs for which customers are responsible.

The local delivery agent in your destination country will invoice you directly for those charges and contact you to arrange payment. We are unable to give you a quote on your local duties, taxes and customs, please contact your local customs authorities prior to placing your order with Brunswick if you have any questions.

With limitations, we can also ship to:

    • Ireland
    • Greece
    • Spain
    • Portugal
    • Latvia

Please note that the restrictions are different for each country and may request you to use your own Customs Clearance Agent, there may be a litre allowance to what can be shipped and some countries will only allow imports by Businesses with EORI numbers. Please get in touch for more information.

Do you ship to Hong-Kong?

We offer two types of delivery to Hong Kong:

1. By Air – Brunswick runs weekly shipments to Hong Kong by air. Charges are GBP 48.00 per case of 12 / 9L (GBP 24.00 per case of 6 / 4.5L).

Our door-to-door air freight service is first choice if you need wine quickly.

    • A direct, non-stop air flight from London to Hong Kong.
    • Wines are fully insured throughout shipment.
    • Wines are maintained in temperature-controlled conditions.

To book your wine onto our next air freight service please contact us

2. By Sea – GBP 15.00 per case with a minimum charge of GBP 230.00.

Please note that we offer 2 months free storage to allow our customers to order build enough before going ahead with shipping. 

Do you ship to Singapore?

We provide regular deliveries to Singapore, with a minimum charge of GBP 280.00 and then GBP 65.00 per case of 12 / 9L.

Please note that we offer 2 months free storage to allow our customers to order build enough before going ahead with shipping. 

Do you ship wines to the US?

We can ship wines to following states Alaska (The city of Anchorage only), California, District Of Columbia, Idaho, Louisiana, Nebraska, New Mexico, New York, Oregon, Virginia, Wyoming, Vermont, Maine, Massachusetts, Rhode Island, Connecticut, New Jersey, Delaware, Maryland, Texas, And Florida.

Please contact us for a quote.

Please note that we offer 2 months free storage to allow our customers to order build enough before going ahead with shipping. 

Do you ship spirits to the US?

Except for Utah we ship to all US states.

Please contact us for a quote.

Please note that we offer 2 months free storage to allow our customers to order build enough before going ahead with shipping. 

Do you ship to Taiwan?

We can ship spirits to Taiwan (maximum order of 6 bottles) and can arrange certificate of origin at a cost.

Please contact us for a quote.

Please note that we offer 2 months free storage to allow our customers to order build enough before going ahead with shipping. 

Do you ship to South Korea?

We can ship to South Korea (maximum order of 6 bottles).

Please contact us for a quote.

Please note that we offer 2 months free storage to allow our customers to order build enough before going ahead with shipping.

Do you ship to Japan?

We can ship to Japan (maximum order of 6 bottles).

Please contact us for a quote.

Please note that we offer 2 months free storage to allow our customers to order build enough before going ahead with shipping.

Do you ship to Europe?

We can offer shipping to Austria, Belgium, Denmark, Germany, Luxembourg, Malta, Netherlands, and Switzerland. Please get in touch to get a quote delivery to these countries.

With limitations, we can ship to Ireland, Greece, Spain, Portugal and Latvia. The restrictions are on different for each country and may request you to use your own Customs Clearance Agent, there may be a litre allowance to what can be shipped and some countries will only allow imports by Businesses with EORI numbers. Please get in touch for more information.

We are unable to ship to Sweden, Romania, Hungary. We are also currently unable to ship to France, Italy, and Finland due to local government restrictions.

All export orders will be charged the excluding UK duty and VAT price and the delivery fee. Please note there will be additional charges incurred prior to delivery – the shipment will be liable to local duties, taxes and customs for which customers are responsible.

The local delivery agent in your destination country will invoice you directly for those charges and contact you to arrange payment. We are unable to give you a quote on your local duties, taxes and customs, please contact your local customs authorities prior to placing your order with Brunswick if you have any questions.

We are reviewing the situation frequently and apologise for any inconvenience.

Storage
Can I store my wines with Brunswick?

Our UK storage facility is located at LCB Eton Park which is part of the LCB network. This Grade II Listed building in the Midlands; which is HMRC approved is the ideal location to store wines on our customer’s behalf. All stock stored there is labelled with your Name and Customer number along with a fully automated rotation number. Further services include condition checks, high-resolution photography (at an additional cost) and instant transfers. All fine wines are insured at full replacement value.

What is the cost of storage?

Once customers’ wines have been transferred, charges for storage are levied in advance on a pro-rata basis. The minimum charge is 1 year, after which you are invoiced annually, every April.

Annual Cellarage And Insurance Charge (exc. Vat)

    • GBP 5.25 – 6 bottle case.
    • GBP 10.50 – 12 bottle case.

For wine and spirits bought from elsewhere there is a GBP 3.00 handling charge per unit and GBP 10.00 re-pack charge if required.

What details should I use if I would like to transfer wines to your warehouse?

Firstly, please kindly notify us in advance to let us know the wine is coming.

Then please kindly notify toby@brunswickfinewines.com and liam@brunswickfinewines.com and include the following information:

    • Your account number
    • List of incoming wines including:
      • In bond purchase value.
      • Number of cases, case size, bottle size and pack type.
      • Original purchase invoice(s), or if not possible, proof of purchase values.
      • Where the wine is coming from.

Once we have confirmed your request please go ahead and arrange the release to:

BRUNVT
London City Bond
Eton Park
Derby Turn
Derby Road
Burton On Trent
Staffordshire
DE14 1RY

Warehouse Keeper no.: GBWK506829337
Excise no.: GB00004373014

Once London City Bond receives the wine, they will check the wines and we will let you know if there are any discrepancies compared to your original list.

You will be able to monitor when your wines land by logging into your reserves account at https://brunswick-reserves.hub.wine/login.aspx. The logistics team will create that login for you and send you the invite once ready.

It can take a few weeks from arrival at the warehouse for it to show on your online account. If you require a faster transfer, please get in touch to let us know.

Condition Issues
I think one of the bottles received is corked / faulty

Unfortunately, as per our terms and condition, we do not offer automatic refunds for corked or faulty stock. Any compensation will be made entirely at our discretion.

I have received broken stock

Please contact us immediately on +44 (0) 1273 054 690 if you have an issue with your delivery.